Having Difficult Conversations

Communication / Doing Research / Management & Leadership / Mentoring

No matter how in tune you are with your colleagues, at some point, you’ll find yourself in conflict and needing to have a difficult conversation. In my leadership roles at VUMC and elsewhere, I’ve had plenty. Here are some strategies for making these conversations less stressful and coming out with a win for all sides.

First, what is a difficult conversation? Of course, it’s anything hard to talk about. Self-esteem of one or both parties is often at risk, and important issues are at stake. Often, when you’re having a difficult conversation, you care deeply about the other person or people. These conversations can center on a host of issues that may involve misunderstandings, assumptions, a clash of values, or a perception of unfair treatment. Some examples in science include:

  • A postdoc skips regular meetings with the group leader. The leader lets it slide, and then the postdoc attempts to publish on their own.
  • Authorship order and inclusion is not established early.
  • Trainee projects and roles aren’t clearly defined, leading to conflict instead of cooperation.
  • Someone in the lab isn’t doing their fair share of work.

When an issue like this arises, you have a few choices for responding. You can remain silent—but silence can take an emotional toll, and the issue can simmer until it explosively erupts. You can respond immediately—but then your response may become confrontational and/or unproductive. Or you can respond later, giving yourself time to think, but there is some risk with waiting too long.

Take a deep breath. Ask yourself these questions:

  • What is the importance of the issue and the relationship?
  • How does it make you and the other person feel?
  • What does this say about me and my identity?
  • What do I really want?
  • What do I want for others?
  • What do I want for this relationship?
  • Is this something I can possibly resolve with the other party, or will we need help?
  • What are the options?

Each difficult conversation is really three separate conversations: 1) What happened? 2) How does it make the people involved feel? 3) What does this say about our identities?

“What happened” is often a matter of perspective. Consider the picture to the right. Just because the person who thinks the number is a six is correct doesn’t mean the person who thinks it’s a nine is wrong. Both have their own perspectives. Assigning blame early is rarely productive.

Many people are reluctant to talk about feelings at work, but avoiding any discussion of how an incident made you feel can cause you to miss some important underpinnings of the conflict. How each party feels has implications for their identities. If someone is concerned about being perceived as a bad person, it’s hard to have a productive conversation.

Curiosity helps immensely in these situations. Try to set aside your preconceptions and learn more about the situation. Some things you might say:

  • Tell me more about…
  • My point of view is different. Can you help me understand…?
  • Help me understand your intent when you said/did…
  • What were you feeling when…?
  • Let’s figure this out together

Listen to learn, not just to respond. Bring empathy and grace for yourself as well as the other party. Acknowledge that impact often does not equal intention (and vice versa).

Here’s an example of this process in action: Imagine you are a radiologist like me. You’re performing an ultrasound on a pregnant person and a medical student is with you. You can’t find the fetal heartbeat, and the mom, knowing something is wrong, starts to cry. The medical student rushes from the room.

You could assume the student is uncaring about their patients. You could even say this to the student. But if you listen to learn, you might instead say, “I noticed you left when the patient started crying. Can you help me understand what was going on?” And you might learn that the student had a miscarriage three weeks ago. The initial assumption no longer makes much sense.

Stay curious and aim for the most respectful interpretation of others’ behavior. Let that curiosity lead you in these interactions and frame these conversations.


I am a certified Leadership and Performance Coach and have mentored and coached over 130 physicians and other individuals. Having a curious and open mindset is essential to coaching. I have published multiple peer-reviewed papers and have given national invited presentations on mentorship and coaching. My mission is to help physicians, scientists, and other individuals achieve personal and professional growth and fulfillment. Please feel free to reach out to me at Lori.deitte@vumc.org if you are interested in learning more.

Some of the information in this post comes from Crucial Conversations by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory, and Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen. Check them out for more tips and strategies to make these kinds of conversations go well.

Fierce Conversations

Book Reviews / Communication / Faculty Life

Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time

Although the title may bring to mind some vivid images, author Susan Scott doesn’t suggest that we talk in threatening overconfidence with unrelenting passion, but rather that our conversations be focused on genuine, eager, and truthful investigations into reality. It sounds like a lot, but the book provides many examples from the kitchen to the c-suite where these tactics are worth the effort.

Stemming from the idea that conversations do not make a relationship but rather are a relationship, the author works through communication hurdles–inviting the reader to identify their own biases and preconceived notions when engaging with others and being comfortable in delivering that same feedback. Helpful summary lists, assignments, and strategies are shared throughout the book. These assignments are as much about self-reflection as they are about providing structure to often awkward or challenging conversations that carry weight, particularly to young investigators. Highest yield for me was the “Issue Preparation Form Template” that includes tasks for identifying the issue, describing its significance, what the ideal outcome is, summarizing relevant background information, listing what has been done up to this point, options one is considering, and explaining what help they need to do it. Now summarize this in 60-seconds when talking to your mentor/boss/colleague so that you don’t lose their attention! It sounds like a push, but when asking for help, especially as a young investigator,  this structure reflects preparation, thought, and is more likely to get a favorable response.

The introspective approach the author uses to improve outward conversations is core. For example, replacing “but” with “and” when speaking about conflicts or challenges is an important way to display conflicts that are of equal importance without negating the former (i.e., “I know you want more time to complete the project and the deadline is looming. I’d like to help you and I have no easy choices right now. You seem stressed, and yet I need you to deliver this project on time with minimal involvement on my part”). This small change, in addition to the active listening and deliberate silence strategies identified, enrich interactions and help make this book into a helpful resource that can be called on when one does not feel they are being adequately heard or understood. As the author summarizes: “All conversations are with myself, and sometimes they involve other people.”

Fierce Conversations

More Resources

Not that Kind of Year: Tales of Year 1 as a New PI

The Power of Pause: How to be More Effective in a Demanding, 24/7 World

Radical Candor: Can It Work for Academics?

Connecting Through Poster Sessions

Communication / Doing Research / Networking & Collaboration / Trainees

Imagine you’re at a poster session. As you walk by the posters, you instantly understand the key points and ‘get’ the research. You find yourself stopping, reading, engaging with the presenter, and you’re inspired to think more broadly about your own work. Posters designed with the audience experience in mind create engaging sessions leading to new connections and collaborations.

Christine Kimpel’s better poster design (image by Helen Bird)

That poster I noticed? The judges noticed it too and it won third place at Vanderbilt Translational Research Forum and a travel grant to Translational Science 2022.

I reached out to Christine Kimpel BSN, RN, MA, PhD(c), whose poster inspired me, and Caroline Taylor, Sr. Graphic Design/Multimedia Specialist for Vanderbilt University School of Nursing, who collaborated on the design of Christine’s poster, to share their insights with Edge for Scholars.

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11 Quick Design Tips to Instantly Improve Your Poster

  1. Write clearly and concisely.
  2. Use bullet points and numbered lists to break up full sentences and paragraphs.
  3. Make each section shorter than a paragraph.
  4. Avoid big words in your title.
  5. Choose a sans serif font.
  6. Use the same font for the titles and body text. Make title font bigger and bolder.
  7. Format titles the same. Format body text the same.
  8. Left align text.
  9. Use 3 colors or less. Choose one of these colors to be the main color.
  10. Add images to break up a text heavy poster.
  11. Ask a colleague in a different field to give feedback.

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Better Poster Design

The Better Poster is designed to maximize insight, encourage conversation, and make it easy to quickly understand the research.

Better Poster Template (image by Mike Morrison)

The main finding, or key takeaway, is written in plain language and placed front and center. It is 12-15 words and easily read from 10 feet away. On the left is an overview of the study and to the right are the findings. A QR code links to more information.

Mike Morrison designed the new poster format and encourages presenters to adapt the template for their own needs, while keeping the poster clean, concise, and easy to read.

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Newbie Strategies for Starting a Poster

  • Start 3-4 months before you need to print the poster.
  • Check the conference guidelines for required poster sections and size.
  • Know the resources at your institution (graphic design, poster printing, etc.) and contact early.
  • Work on the text a little bit and then leave it for a few days to get perspective.
  • The results and discussion sections take the most time and thought.
  • Posters are not read from start to finish. Each element should be understandable in any order.
  • Discuss the best way to show results with your research team.
  • Give your research team 2 weeks to review the poster. A call is helpful to hammer out the details.
  • Be mindful of time and how long it takes to print the poster.

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Steps for Creating a Poster in PowerPoint

Use PowerPoint Designer and SmartArt to convert text to graphics, icons, and charts. (image)

  • Write the text first.
  • Change the PowerPoint slide to the actual size of the poster.
  • Use separate text boxes for each section. Left align text.
  • Copy the text info into the poster. Does it look chaotic?
  • Eliminate unnecessary words and cut the text down until it will easily fit on the slide.
  • Use bullet points to break up paragraphs and create space.
  • Zoom to 100% in PowerPoint. If you can’t read the text, your audience won’t be able to either.
  • Use PowerPoint Designer and SmartArt to convert text to graphics, icons, and charts.
  • Design your poster on a main slide, but have other slides open to work on different elements.
  • Put image credit directly under image, even if you use a free site.

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Resources

Research Poster Best Practices

Better Poster Templates

Create a Better Research Poster

#betterposter

Select a Color Theme

Copyright Free Images (Unsplash is an Edge for Scholars favorite)

Free Icons

Free QR Code Generator

Poster Accessibility for People with Disabilities

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Books

Better Posters: Plan, Design and Present an Academic Poster by Zen Faulkes

Effective Data Visualization: The Right Chart for the Right Data by Stephanie Evergreen

The Wall Street Journal Guide to Information Graphics: The Dos and Don’ts of Presenting Data, Facts, and Figures by Dona Wong

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Thank you to Christine Kimpel and Caroline Taylor for sharing their expert knowledge with Edge for Scholars.

Christine Kimpel is a Registered Nurse, a PhD Candidate at the Vanderbilt University School of Nursing, and a first year Fellow in the VA Quality Scholars Program. Her clinical experiences with Palliative Care spurred her interest to explore determinants of Advance Care Planning. She earned her BSN (cum laude) and MA degrees from Kent State University. Her dissertation research focuses on identifying Age-Friendly Environment factors of Advance Care Planning among low-income, older adults. She plans to develop this program of research around the use of community-based participatory research approaches to reduce Advance Care Planning and Palliative Care inequities. Christine serves on the board of the Middle Tennessee Chapter of the Hospice and Palliative Nurses Association. Additionally, she is a member of the Iota at-Large chapter of Sigma Theta Tau and the Tennessee Nurses Association. At the VA, she is collaborating on the deployment of a quality metrics dashboard.

Caroline Taylor is a Sr. Graphic Designer / Multimedia Specialist for Vanderbilt University School of Nursing. There, she specializes in creating visual marketing objectives that best benefit the school, as well as faculty and staff. Her research poster designs have been featured by VUSN’s faculty, winning nationally ranked awards.

Christine Kimpel BSN, RN, MA, PhD(c) won third place at Vanderbilt Translational Research Forum.

 

Further Reading from Edge for Scholars

Best Poster Resources for Trainees

The Newbie’s Excellent Infographic Adventure

PowerPoint Hacks for Scientific Poster Design

Making a Better Research Poster

Networking for People Who Hate Networking: A Field Guide for Introverts, the Overwhelmed, and the Underconnected

Navigating Academic Relationships

Communication / Faculty Life / Mentoring

The bedrock of any good relationship – whether academic or otherwise – is clear communication and aligning expectations. When clear communication is not established, it can lead to isolation, stalemates, and even conflict, but in all instances, it negatively impacts productivity.  When relationships appear strained or are just beginning, we must go back to the basics, which, while not easy, will set up a solid foundation.

Clear Communication

Clear is kind, unclear is unkind.  Stop, stop avoiding the tough conversations because you think you’re being polite or kind to people – that’s not kind.”  Brené Brown, PhD

This quote helped me to frame all my work in the arena of Navigating Academic Relationships.  Think of all the times you ran into trouble from assuming intent from vague language or misled someone else because you were afraid to be direct, specific, clear in your language – or assumed somehow someone could mindread precisely what you want.  How much time would be saved if we were able to state professionally and clearly what we mean?

Aligning Expectations

It is essential to set clear expectations anytime we begin a new working relationship. Whether these relationships are between supervisor and supervisee, faculty and student/staff/postdoc, or collaborators, these expectations must be mutually set and revisited throughout the working relationship. For graduate students and faculty who work with them, there are new expectations every year as they progress and develop more skills and independence. The academic progression makes it essential to update expectations throughout.  Expectations do not just go one way – from mentor to mentee; supervisor to supervisee – the student or supervisee should be sharing their own expectations and the support they need to meet the expectations others have of them.  The CIMER group has produced an excellent “Aligning Expectations” exercise for faculty and graduate students working together to complete it – I highly recommend it as a template for these discussions.

Resources that can be helpful in these areas:

Stacey Satchell, Senior Academic Life Coach & RC Stabile, Academic Life Coach
The Graduate School @ Vanderbilt University

More Resources

Tools for Making Progress in Academic Life

Overheard at Ground Level: Fresh Brewed Mentoring

Staying Mentally Well in Academia is a Balancing Act

Optimizing Colors for Projected Presentations

Communication

You worked for hours on your presentation for your society’s annual conference. On the day of your big presentation, while going through the slides on the projection screen, you notice your slides are looking “off.” Something is not right. What could it be?

Your nice pale greens have turned into blinding fluorescent chartreuse, and your yellows have become a muddled brown. The beautiful shades of blue you used to create a complicated bar graph all look like the exact same color. Your thoughtfully crafted slides have become eyesores to look at.

Projectors tend to not display the colors exactly as they appear on your computer screen. This can lead to colors and images that look great on your monitor not looking very good when they’re projected onto a screen.

Monitor Colors

Monitor Colors

Projector Screen Colors

Projector Screen Colors

Solution:

Test, test, test! If possible, test on the screen you will be presenting on. If that is not possible, opt for a color scheme of contrasting colors that are more saturated—the more muted the colors on your monitor, the more likely they will blend together on the projection.

Your institution or department’s standard template may work well for printed material but not translate well to a projector. The colors in your presentation may need to be adjusted to a different shade in order to present better and retain an institutional connection.

Rules to remember:

  • Test colors on the presentation projector or monitor whenever possible
  • Avoid subtle color combinations as they do not show well on a projector
  • Avoid vibrating color combinations, like red and green, as those colors which appear to “vibrate” when viewed on a screen as some in your audience may have red-green color blindness or it can give some people a headache
  • Use high contrast color combinations, which are a safer bet for presentations. Background and text need to have enough contrast for readability

Monitor View

Monitor View

Projection View

Projection View

5 Steps For Effective Communication In The International Workplace

Communication

How do you communicate across international differences in the workplace? 

We inhabit a global workplace. We can now leave a message for a colleague in Germany, China, Ghana, or New Zealand and perhaps give only a quick thought to what time zone they are in. We want to empower people to contribute their unique skills. How should we best interact with our global team to create a positive environment?

1.    Make sure your INTENTION matches your IMPACT. 

Even a simple head shake or a ‘thumbs up’ can mean the complete opposite to different people. If you give a well-intended thumbs up (everything is great) to a person from Greece you are actually showing an offensive gesture. When we consider more subtle language nuances, communication can become a challenge.

You have a task and each think you are in agreement over the work to be done, but in fact you are talking about very different topics. So what to do? Allow time to communicate. Seek clarity.

If verbal communication is a barrier – even with people speaking the same language – write down what you mean. Have a board for people to write down bullet points. Use nonverbal communication to find common ground. For a high-stakes outcome, initiate a follow-up via email to ensure everyone has their role clear and any problems can be identified.

Here is a quick side note on speaking the same language, yet struggling to be understood. My British pronunciation of the word water “waTER” in parts of the USA remains a source of amusement and mild confusion. I haven’t perfected the American vocabulary, or come close to requesting a glass of “waughder,” but it is a work in progress.

Keep a sense of humour (or is it humor?) around any differences and make communication a safe space – not a feared activity. Your team members may actually feel that their verbal communication is not perfect enough and that can inhibit their presentation confidence as well as speaking up in meetings. Take time to include the opinions of those that will make a difference as well as provide encouragement and opportunities to speak up (and be heard).

Meanwhile, all this talk of beverages brings us to point 2.

2.    Share a meal.

We have an International Potluck this week. Sharing a meal is a time-honored fun and friendly way to engage. Our group celebrated the Chinese Moon Festival this autumn. Pinterest-worthy, home-made red bean paste moon cake was enjoyed at work. Show an interest in the reason for a particular dish and you may be surprised at what you learn and the positive impact this has to build new commonality.

Food is just one way to learn more about a particular culture. Take note of holidays and take an interest, but do not call your team member out on it all the time. If you create a welcome space, your team member will be willing to share more. Do not put the burden on your team member to know the full history about a particular aspect of their culture. Be mindful of how you ask questions. If all they know is that their family eats this each year – you learned something new about your team member. You showed a genuine interest and if you really want to learn more – you can look it up too!

As well as celebrating who we are, what practical steps can we use to make sure we understand each other and can get the job done effectively?

3.    Email etiquette.

Your email intended for one user can become a company wide “send all” with the wrong keystroke. Email is a great source of communication when used well, particularly when your teams are in different time zones. However, the recipient only reads the words and does not get any of the nonverbal nuances that provide more context to the message.

This is a tongue-in-cheek (for amusement) comparison between two styles of email.

First, we have the brief and direct.

Chuck,

Great job.

Best,

Tyler

Next, here is a polite and more wordy example.

Dear Fiona,

I hope you are doing well. I wanted to congratulate you on doing a wonderful job earlier today.

You are a great asset to the team and it is a pleasure to work with you.

Best wishes,

Chris

Any guesses on which style matches which country(ies)? I will let you decide.

As you are aware, different people let alone different cultures have varied ways of communicating via email. It is good business practice to be aware of the context (including culture) of who you are communicating with and make a conscious decision on how handle communications. If you are wanting to mirror your communicator’s language style – go ahead, err on the side of more formal and more respectful via email. Brief messages can be construed as lacking consideration and can be very abrupt in many parts of the world. Lengthy email can be seen as not getting to the point fast enough and filled with padding. How to win?

If you acknowledge these differences, and see the communication through the lens of the sender – you will have greater success in listening well and being understood. Also think of the time zone you are communicating with. Always want to have an international meeting at 3pm EST? Well, do not reasonably expect your Swedish colleagues to always be available. Think through and invite feedback on your plans.

4.    To aid understanding use standard language, not slang.

If you use slang, this can be a challenge to those from different regions (even within the same country). Pop = soda = soft drink = … The list goes on for names of a fizzy drink across the USA. This is not a request to ‘dumb down’ but a call to find common ground. Decide what your goal is. Is it to communicate? To walk alongside to a common goal? It takes skill to explain a complex idea in a language understood by the intended audience. Let your skills shine!

Take the time to watch for visual clues of lack of understanding and then take a step back if necessary. Double check you are being understood. Double check you are listening well.

5.    Encourage feedback.

If you want to know how the communication is going – ask. If you want to know how your colleague is dealing with the conversation and environment – ask! You may not get direct feedback at first, or it may be a word tsunami. Take time to listen, do not interrupt, offer to meet in a small group or one-on-one and give your undivided attention, block time off in your calendar. If you prioritize creating an atmosphere of trust and shared vision towards a common goal, you will positively impact your team goals. You will empower your team members to contribute their unique knowledge with greater independence and success.

Join the conversation

  • How do you communicate with your international colleagues?
  • What is your most amusing miscommunication due to cultural differences?
  • Share your thoughts below and let’s learn from each other.

Your Message in the Media

Communication

You’ve been contacted to talk about your recent publication or to discuss research by another team. Here’s how to prepare.

Working with print, broadcast, and online media reporters requires powerful control of your message – meaning you must plan a clear and focused communication strategy. Don’t trust subject matter knowledge to see you through an interview without preparation.

Plan a SOCO: Single Overriding Communications Objective.

The public health community of the 1970s gets credit for developing the SOCO framework to assure a simple, clear message that is accessible to the public. For instance, in this contemporary example:

Lives will be saved if children and adults who have not been vaccinated get the measles vaccine now to prevent spread. Contact [your county health department] for information about free vaccine times and locations. #VaccinesWork

The goal, target audience, rationale, and actionable information are succinct and pointed. Closer to a tweet than a paragraph. For scientific findings to have traction in the media, researchers typically need to restructure how we conceptualize and present research.

By convention, we build our case from the rationale: starting with background and supporting details followed by methods, results, and conclusions. In contrast, lay audiences respond to the opposite structure. Tell me why I should care (bottom line), what the implications are, and then supporting facts that help me decide whether to trust your information.

Before you go to the studio or pick up the phone for an interview, prepare to write your SOCO.

  • What is your objective for doing the interview? Provide meaning and context.
  • Who is your most desired audience?
  • If you could write the headline or first few sentences of the article, what would it be?
  • What three (or fewer) facts would you like the public to remember from your interview?
  • What is the take home message or implication?

Though it is fair game and wise to ask in advance what the focus and format of the media segment or written piece will be, and to inquire about audience characteristics, your focus is NOT: “What is the reporter’s or writer’s objective for doing the interview?” While you aim to meet his or her need for information, your objective needs to be YOUR reason for wanting to share information. You want to prepare your SOCO so you can stay on message and deliver the information that has highest value for you and for demonstrating how your science matters.

As a candidate and President, Barack Obama has uncanny ability to stick to a SOCO:

This pattern of looping back and narrowing the focus of conversation to a simple message does not come naturally to most researchers. We prefer and indeed thrive on granularity of detail. To counteract this tendency to cover too much detail or esoteric background, the best advice is to rehearse your SOCO with a colleague, mentor, or member of your institution’s media relations office.

Role play, at minimum, responses to questions like:

  • What’s exciting about this discovery?
  • What will it mean for people with [some condition]?
  • Will this be problematic for [some plausible group/reason]?
  • What do you think about [study with contrasting finding]?

After rehearsing write down your final SOCO and keep it with you:

  • Meaning and Context: Not more than 3 sentences
  • Three Key Facts: Bullets – be brief
  • Target Audience: Who does this media outlet reach?
  • Communication Objective: Single statement that is easy to say

Don’t skimp on practicing this last item. If your objective is not easy to say, keep revising until you can deliver it smoothly and it sounds fluid and natural. This step makes for a more confident interview and assures you won’t stumble or misstate your main message.

Final pointers:

Always ask what the focus or slant of the article is. Don’t assume the interview is actually about your work. At times your work or expertise is used as entrée to get comment on other science or topics in academics or healthcare. Asking for details in advance helps avoid being taken off guard.

Remember, nothing is off the record, ever. This includes broader discussion in email responses to reporters.

If you find yourself rambling on the phone or in person, stop and say something like “Let me start that again and be more focused.”

If an interview is being videotaped it is fair play to stop and to make a gesture (some use timeout sign) that indicates you are stopping to restate more clearly. Take a moment to regroup and start fresh – wording does not have to match your prior attempt. More than one take is not rare. Using a gesture helps assure that digital editing is not used to retrieve segments you prefer are not used.

Ask in advance if you will be able to see a final draft of written materials. Even if the answer is “no” the reporter will be more aware that you are sensitive to accuracy of the framing of your answers. It is rare to be able to see video footage in advance and common not to see the article, while some will provide outtakes of your quotes as an alternative.

Stay tuned for future posts and we’ll cover how to plan for and increase media coverage of an upcoming publication via your SOCO and use of social media.

RESOURCES

AAAS Communications Toolkit

Escape from the Ivory Tower, by Nancy Baron, 2010

Scientists and Clinicians: PR is Not a Four Letter Word

Communication

Many of us were trained to avoid reporters like the plague. We were told that our words would be misconstrued, our colleagues would judge us as being ‘showy’ and that we would be beseiged by the public if we engaged with the media.

As academics hid from the limelight, the national stage for medical and scientific opinions became overrun with less than credible sources. We have seen resurgence in scientists stepping up and talking not just about their work, but about public policy and perceptions that influence health care and research spending.

We chatted with FSU professor Gregg Stanwood on his recent viral editorial piece in the Tallahassee Democrat entitled “Repeat After Me: Mental Health IS Physical Health” was picked up nationally by USA Today and other venues and afforded him a place on the national stage which clearly resonated with patients and physicians.

Here’s some protips he shared with The Edge on what to expect and what he’s learned.

FS: You got great national and local coverage on this! Were you at all anxious about how your school or colleagues would receive an article advocating for embracing mental health concerns?

Dr. Stanwood: No, not really.  My colleagues and friends have been very supportive of my efforts to improve how we understand and treat mental illnesses.

FS: What inspired you to write this blog?

Dr Stanwood: I wrote this piece soon after the Germanwings 9525 crash in the French Alps in March 2015.  I found a lot of the wording used by the media and in the public reaction to the crash repugnant and scientifically incorrect.

FS: What advice would you have to folks thinking about using local media to talk about important issues in science?

Dr. Stanwood: The public and media are much more interested in science issues than many of us in science assume.  Write and speak from the heart and focus on what’s important to you.  You don’t need to be the voice for everything, but you should definitely become the voice for something.

FS: How has this changed your relationship with the local or national media?

Dr. Stanwood: It’s improved it.  The editor I have worked with at the Tallahassee Democrat is very interested in these issues and we have discussed more in depth series.

FS: What has been the most positive part of this experience for you?

Dr. Stanwood: Hearing from people who read the piece.  Not only those who expressed gratitude for helping people understand their point of view, but also those who strongly disagreed with the perspective I shared in the editorial.

Pointers for interacting with the media are also available from The Union of Concerned Scientists.

Prevent the Email Faux Pas That Gets You Fired: Read Send

Book Reviews / Communication

Did you know that signing an email with “Sincerely” instead of “Best regards” can irrevocably alter your relationship with a colleague?  Or that “please” and “thank you” can be anything but polite?

send-largeAlthough it’s now almost five years old, Send remains an invaluable guide to emailing appropriately to staff, superiors, friends and relatives.  Oh, and with advice like “If you’re working with weasels, watch their e-mails like a hawk,” it’s pretty funny, too.

Authors David Shipley and Will Schwalbe divide the book into seven chapters and an introduction, each focused on topics such as when emails (versus phone calls or personal meetings) are most appropriate and useful; the “anatomy” of an email, from when it’s best to Cc, to how to put information and requests in the most readable formats, to how to convey different tones in greetings and sign-offs; and how to keep from landing in trouble, with advice on how to avoid both potential legal issues and on word choice or sentence constructions that give the wrong impression to your recipient.

With well-defined sections, bullet points, and sidebars, the book packs a ton of information into an easily-perusable format.  Curious how to make your subject lines more informative (and the message more likely to be read)?  Check out the section—and examples—on page 80.  Not sure who to Cc that important message to (and why it matters so much)?  Page 64 is your friend.  Want a guide to making email requests that get a favorable response?  The section starting on page 143 is here to help.

In the introduction, the authors give one of their most important general guidelines: “If you don’t consciously insert tone into an email, a kind of universal default tone won’t automatically be conveyed.  Instead, the message written without regard to tone becomes a blank screen onto which the reader projects his own fears, prejudices, and anxieties.”  If you want to give your colleagues, buddies, and everyone else you email the best possible impression of you and your words, start with this book.

Send: Why People Email So Badly and How to Do It Better
By David Shipley and Will Schwalbe
New York: Vintage, 2007

What Folks Want to See on Your Lab Website

Communication

Your colleagues, current and potential trainees, collaborators and yes, study sections are doing internet searches on you with greater frequency. Knowing that people are looking, why not show them what you want them to see?

Here’s a list, in no particular order, of things these folks want to see on your first lab website.

  1. A picture of you and your awesome team. An up-to-date lab group photo helps folks who love your work find you at meetings, put faces with your CV and gives an quick sense of how big a program you have.
  2. Give your trainees a shout out.  Writing about a few lines about who the members of your lab are with a link to the current CV promotes a sense of lab ownership . It also provides reviewers and future mentors a sense of who your lab folks are. Don’t forget that your trainees are also applying for grants and every bit helps in promoting your lab as a good place to work.
  3. Contact information on where to send your Nobel Prize. Most universities are a labyrth of halls and similar looking buildings. Give job applicants, lab guests and collaborators a leg up with mailing addresses for packages, a map of where your building is and how to find your lab once inside the building. The kind folks at Google Maps will also help you out but providing pictures of the outside of your building so there is no way the people carrying your million dollar check from Publisher’s Clearinghouse will get lost. (From what we understand, the Nobel Prize committee calls you when you win).
  4. Your new pony. Okay, not a literal pony (although it would be cool if you had one), but if you have gotten some great PR from your university, newspapers or journals, a lab website is a fabulous place to share them. These digests of your work are particularly helpful in nabbing new students and helping them fill in gaps on where you see your team going.

These are the essentials, but a couple of things to note:

  1. Don’t be a bandito. Most universities have policies on your ‘official’ internet presence. Check with your administrators to see if they require you to use their server and web development platform or have disclosures about how your views do/do not reflect those of the university.
  2. Hide in plain sight. If you are checking ‘google’ or another internet search engine and not finding yourself, you can give yourself a few clicks to help, but adding your lab website to your email signature, posters and business cards is a great way to get more traffic moving up as a popular site.
  3. Undergrads are your new best friends. We recently posted on how getting undergraduate work study students is a great time saver but very few universities will help you as you put together your lab’s web site.